Emergency Communications (2024)

Emergency Communications (1)


50 West Main St.

Meriden, CT 06451

(203) 238-1911

Welcome to the website of Meriden Emergency Communications, where public safety is our top priority. Every day, our team of highly trained and dedicated public safety dispatchers works tirelessly to ensure the well-being of our community.

With an average of approximately 76,000 administrative calls, 30,000 911 calls, and 50,000 calls of service processed annually, our dispatch center plays a vital role in emergency response. We are equipped to handle a wide range of situations, providing the necessary support and assistance to those in need.

Our dispatchers are more than just skilled professionals. They hold multiple certifications, including Connecticut Public Safety Telecommunicator, American Heart Association CPR, International Academy Emergency Medical, Fire and Police Dispatch Certifications, Criminal Justice Certifications, and National Incident Management System Certifications, among others. These certifications reflect their dedication to continuous learning and their commitment to delivering the highest quality of service.

At Meriden Emergency Communications, we understand the importance of swift and accurate communication during emergencies. Our dispatchers are trained to remain calm under pressure, ensuring that critical information is relayed efficiently to the appropriate responders. We work closely with our partners in law enforcement, fire service, and emergency medical services to coordinate a seamless and effective response to every call.

Through our website, you can learn more about our services, our team, and the measures we take to ensure the safety of our community.


The mission of the City of Meriden Department of Emergency Communications is to efficiently and compassionately answer the public’s call for emergency service response, perform accurate and timely call handling and priority dispatch services for the community we serve, and to support police, fire and EMS responders in accomplishing their mission.


Click HERE to Download our Facts About 911 Flyer!


With these cutting-edge international protocols, our dispatchers have equipped themselves with an even higher level of expertise and efficiency in handling emergency calls. We understand the importance of every second when it comes to emergency situations, and that's why we have invested in this innovative approach. By following these international protocols, we can ensure that every call is handled with the utmost care, precision, and professionalism


Prepared Live enables citizens to use their personal technology to improve the 911 process. When you call 911 from your mobile device, you are able to share live video, photo, and GPS location with emergency personnel. You are also able to text with the 911 dispatcher, so even if you can't speak, you can communicate.


Text to 911 provides residents with the ability to send a text message to 911 from a handheld device in emergency situations when it is either unsafe or they are unable to place a voice call. However, voice calls to 911 remain the best and fastest way to contact emergency services whenever it is feasible to do so. Text to 911 is only intended to be used when absolutely necessary or needed.


The CT Alert Emergency Notification System enables the state and local 911 emergency communication centers to provide essential information quickly in a variety of emergency situations. To learn more or to opt in visit www.ctalert.gov.


To report an emergency, call 911

To report a non-emergency or for routine information, call (203) 238-1911


David A. Boyce, ENP—Director of Emergency Communications

(203) 630-6266


N’koy Moore—Assistant Director of Emergency Communications

(203) 630-6269


Email Both Administrators Simultaneously


Meet the Director

David A. Boyce is the Director of Emergency Communications for the City of Meriden. With over 25 years of experience in Emergency Communications, David brings a wealth of knowledge and expertise to his role. He has a strong background in training, quality assurance, and management. For 25 years, David is has been a certified emergency medical technician and he has been an American Heart Association CPR instructor for 17 years. In addition, he is a justice of the peace and a notary public. David's dedication to public safety extends beyond his professional role, as he has volunteered with fire and emergency medical services and served as an Auxiliary Police Officer. He is a member of prestigious industry associations such as NENA (National Emergency Number Association), APCO (Association of Public Safety Communications Officials), MECCA (Managers of Emergency Communications Centers Association and IAED (International Academies of Emergency Dispatch). David also holds the esteemed certification of Emergency Number Professional (ENP). With his broad-based competence and commitment to excellence, David ensures that Meriden's Emergency Communications Department provides services that are of the highest standard.

Some useful numbers:

Director of Emergency Communications (203) 630-6266

Police routine numbers (listen to the menu for your dept.) (203) 238-1911

Police officer for report taking incidents after the fact (203) 630-6345

Records Department (203) 630-6237

Abandoned Vehicle Complaints (203) 630-6201

Detective Supervisor (203) 630-6272

Fire Department Administration (203) 630-5868

Fire Marshall Office (203) 630-4010

Child Seat Information Sgt. Zajac (203) 630-6215

Crime Suppression Unit (203) 630-6281

Animal Control Officer (203) 235-4179

Emergency Communications (2024)


How to answer emergency calls? ›

How to Respond to an Emergency Call
  1. Concentrate on What Your Caller Says. It's never polite or expedient to interrupt your callers/customers especially when there is an emergency. ...
  2. Offer to Help the Caller. ...
  3. Dispatch the Call to the Appropriate Agency. ...
  4. Record the Conversation.
Dec 13, 2022

What is emergency response communication? ›

Emergency communications may include alerts and warnings; directives about evacuation, curfews, and other self-protective actions; and information about response status, family members, available assistance, and other matters that impact response and recovery.

What are the appropriate responses to emergency management? ›

Response actions may include activating the emergency operations center, evacuating threatened populations, opening shelters and providing mass care, emergency rescue and medical care, fire fighting, and urban search and rescue.

How do emergency communications differ from routine communications in FEMA? ›

Explanation: Emergency communications differ from routine communications in that it is more difficult for people to hear messages during an emergency. Stress, change of routine, and lack of sleep all can be hurdles to overcome when communicating during emergencies.

What does a dispatcher say when you call 911? ›

When you call 911, a call-taker will answer the phone and say "911" or "911, what's your emergency?". Ideally, you should tell the call-taker what the emergency is, for example: "My house is on fire!" "There's someone breaking into my home!"

What are the steps you would take when answering an emergency call? ›

Emergency Call Handling Protocols
  • A prompt answer to their call;
  • The person answering their call to be professional and knowledgeable;
  • That appropriate help will be sent immediately;
  • The 911 dispatcher to give them advice on what to do until help arrives;

What are the 4 basic responses to emergencies? ›

Emergency managers think of disasters as recurring events with four phases: Mitigation, Preparedness, Response, and Recovery. The following diagram illustrates the relationship of the four phases of emergency management.

What are the 5 basic emergency response? ›

Prevention, mitigation, preparedness, response and recovery are the five steps of Emergency Management.

What are the three C's for responding to an emergency? ›

Training your brain before you find yourself in a high-pressure situation may help you save a life or potentially help someone in pain. There are three basic C's to remember—check, call, and care. When it comes to first aid, there are three P's to remember—preserve life, prevent deterioration, and promote recovery.

What is a good emergency response? ›

The best emergency response plans include a list of individuals to contact (and their contact information), evacuation routes, how to act during an emergency, how to mitigate risk to your people and facilities, and detailed communication procedures to follow during and after a specific emergency occurs.

What are 3 things emergency response will ask? ›

WHERE? Where are you? Where is the scene? The location of the emergency, including the street address.

How do you respond to an emergency response? ›

The four steps of basic emergency procedures are:
  1. Remain calm and assess the situation. This is important to ensure you can think clearly and make sound decisions.
  2. Call for help if necessary. ...
  3. Take action to protect yourself and others. ...
  4. Follow instructions from emergency personnel.

What is emergency communication? ›

Emergency communications systems are critical to transmit information that first responders rely on during a crisis. Their ability to communicate must be dependable and time sensitive to help minimize the risk to life, property and recovery during emergencies.

What is emergency communication protocol? ›

An emergency communications plan (EC plan) is a document that provides guidelines, contact information and procedures for how information should be shared during all phases of an unexpected occurrence that requires immediate action.

What is interfering with emergency communication? ›

– The term includes forcefully removing a communications instrument or other emergency equipment from the possession of another, hiding a communications instrument or other emergency equipment from another, or otherwise making a communications instrument or other emergency equipment unavailable to another, ...

How to handle emergency phone calls? ›

Do your best to communicate honestly and sincerely, asking questions to verify your understanding of the situation. If the caller attempts to argue or intimidate, remember to stay calm and listen. It's also important to keep in mind that the caller was already upset before the call, so do not react personally.

What happens if you accidentally do an emergency call? ›

Most of the time if someone accidentally makes a call, they can just hang up if they realize their mistake. If the call goes to emergency services, though, the caller should stay on the line and tell the dispatcher that they did not mean to dial 911.

How do you respond to an emergency? ›

10 Tips to Keep in Mind When Responding to an Emergency
  1. Avoid Panicking. ...
  2. Ensure Your Safety. ...
  3. The ABCs of Life Support. ...
  4. Check for Bleeding. ...
  5. Check for Signs of Shock. ...
  6. Call 911 or Emergency Services ASAP. ...
  7. Check for Emergency Identification. ...
  8. Loosen the Victim's Clothing.
May 17, 2024

How to handle 911 calls? ›

When you call 9-1-1:
  1. Stay calm.
  2. Give your location, or an address if possible.
  3. Give clear answers.
  4. Follow directions.
  5. Remain on the phone with the 911 dispatcher until they've told you it's safe to hang up.

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